dewa 77 Platform Privacy Notice

This page describes what we collect when you use dewa 77 and how we keep that data protected. We at dewa 77 collect personal information to operate our platform, verify your identity, process deposits and withdrawals, and comply with legal requirements. Our data handling practices follow industry standards for encryption, access control, and retention.

When you create an account on dewa 77, you provide your email address, full name, date of birth, and a valid Indonesian identity number. We use this information to confirm your identity before your first withdrawal, to process your transactions through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and to comply with anti-money-laundering regulations. We do not share your personal information with third parties except as required by law or to process your transactions.

Our privacy practices are transparent. This notice explains what data we collect, how we use it, who may access it, how long we retain it, and what rights you have. If you have questions about our data handling, contact our support team during business hours.

What We Collect and How We Use It

We at dewa 77 collect the following categories of information:

• Account information: email address, full name, date of birth, phone number (optional), and residential address.
• Identity verification data: Indonesian ID number (KTP, passport, or equivalent), and supporting documents if required for compliance.
• Payment information: payment method details (wallet account, bank account number) used for deposits and withdrawals. We do not store full credit card numbers or sensitive payment credentials; payment processors handle that data directly.
• Transaction history: all deposits, withdrawals, game sessions, tournament participation, and settlement records.
• Device and usage data: IP address, browser type, device type, and timestamps of your login and gameplay activity.
• Communication records: emails and support tickets you send us, including any disputes or account inquiries.

We use this information to:

• Verify your identity and confirm you are eligible to use our platform.
• Process your deposits and withdrawals securely.
• Settle game outcomes and tournament payouts accurately.
• Detect and prevent fraud, money laundering, and unauthorized access.
• Comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• Respond to your support requests and resolve disputes.
• Improve our platform's security, performance, and user experience.

Third-Party Processors and Data Sharing

We at dewa 77 work with third-party service providers to operate our platform. These processors include payment gateways (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification services, and cloud hosting providers. We share only the minimum data necessary for each processor to perform their function. For example, we share your name and bank account number with your bank to process a withdrawal, but we do not share your game history or account balance with payment processors.

Our servers may sit outside your jurisdiction. Data transfers to international servers are encrypted and subject to the same security standards we apply locally. We do not transfer your data to jurisdictions with weaker data-protection laws without your explicit consent.

We do not share your data with law enforcement or government agencies unless required by a valid legal order or court warrant. If we receive such a request, we notify you unless legally prohibited from doing so.

Data Security and Encryption

We at dewa 77 use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. Your password is hashed using a secure algorithm and is never stored in plain text. We do not have access to your password; if you forget it, we send a reset link that expires after 24 hours.

Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. We limit employee access to personal data to those who need it to perform their job. We conduct background checks on staff with access to sensitive information.

If we detect a data breach or unauthorized access, we notify affected users within 72 hours and provide guidance on protective steps. We do not delay notification to investigate; your safety is our priority.

We at dewa 77 treat your personal data as a trust. Encryption, access controls, and regular audits protect your information from misuse.

Your Rights and Data Retention

We at dewa 77 respect your rights over your personal data. You have the right to:

• Access: Request a copy of all personal data we hold about you. We provide this within 30 days of your request.
• Correction: Ask us to correct inaccurate or incomplete information. We update your data within 7 business days.
• Deletion: Request deletion of your account and associated data. Account deletion is permanent; you cannot recover your transaction history or account balance after deletion. We retain transaction records for 7 years to comply with legal requirements, but we remove your name and contact details from active systems.
• Portability: Request your data in a machine-readable format so you can transfer it to another service. We provide this within 30 days.
• Objection: Object to specific uses of your data (e.g., fraud detection). We review your objection and respond within 14 days.

Data Retention on dewa 77

We at dewa 77 retain your personal data for as long as your account is active. Once you close your account, we retain transaction records for 7 years to comply with anti-money-laundering regulations. We delete your name, email, phone number, and identity documents within 30 days of account closure, but we keep anonymized transaction data for audit and compliance purposes.

If your account is inactive for 2 years, we may close it automatically and delete associated personal data, subject to legal retention requirements. We notify you via email before taking this action.

Cookies and Tracking

We at dewa 77 use cookies to remember your login session, store your language preference, and track your gameplay for tournament leaderboards. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use our platform.

We do not use cookies for third-party advertising or behavioral tracking. We do not sell cookie data to advertisers or data brokers.

Jurisdiction and Legal Basis

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Our data handling practices comply with applicable data-protection laws in the jurisdictions where we operate.

We process your data based on your consent (when you create an account), our legitimate business interests (fraud prevention, platform security), and legal obligations (AML/KYC compliance). You can withdraw consent at any time by closing your account, but we may continue processing data as required by law.

Contact and Complaints

If you have questions about our privacy practices or want to exercise your rights, contact our support team during business hours (Monday–Friday, 09:00–18:00 Jakarta time). We respond to data-access requests within 30 days. If you believe we have mishandled your data, you can file a complaint with your local data-protection authority.

We at dewa 77 are committed to protecting your privacy. This notice reflects our current practices and is updated quarterly. If we make material changes to how we collect or use your data, we notify you via email and provide a 30-day notice period before the changes take effect.